1. Introduction and Overview
Welcome to Stitch Ably ("we," "our," or "us"). At Stitch Ably, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stitchably.com (the "Site") or use our online tailoring services.
By accessing or using our Site and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.
2. Information Collection
We collect several types of information from and about users of our Site and services, including:
2.1. Personal Information
Personal information is data that can be used to identify you individually. We may collect the following personal information:
- Contact information (such as name, email address, postal address, and telephone number)
- Billing and payment information (such as credit card details and billing address)
- Body measurements and sizing information
- Style preferences and customization choices
- Order history and transaction details
- Account login credentials
- Communication preferences
- Correspondence you send to us
2.2. Non-Personal Information
We also collect non-personal information that does not directly identify you, including:
- Browser type and version
- Operating system
- IP address
- Access times and dates
- Referring website addresses
- Browsing patterns and interaction with our Site
2.3. Collection Methods
We collect information in the following ways:
- Direct collection: Information you provide when creating an account, placing an order, filling out forms, or communicating with us
- Automated collection: Information collected automatically through cookies and similar technologies when you use our Site
- Third-party sources: Information we may receive from business partners, service providers, and other third parties
3. Use of Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our tailoring services
- Processing and fulfilling your orders
- Creating and managing your account
- Communicating with you about orders, services, and promotional offers
- Customizing your experience and delivering personalized content
- Responding to your inquiries, comments, or concerns
- Analyzing usage patterns and improving our Site functionality
- Preventing fraudulent transactions and monitoring against theft
- Complying with legal obligations
- Enforcing our terms of service and other policies
We process your personal information based on one or more of the following legal grounds:
- Performance of a contract when we provide you with our products or services
- Your consent, where you have given us permission to process your data
- Compliance with legal obligations
- Our legitimate interests, provided these do not override your fundamental rights and freedoms
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are small data files placed on your device that help us improve our Site and your experience, see which areas and features of our Site are popular, and count visits.
4.1. Types of Cookies We Use
- Essential cookies: Necessary for the Site to function properly
- Preference cookies: Enable the Site to remember your preferences and settings
- Analytics cookies: Help us understand how visitors interact with our Site
- Marketing cookies: Track your browsing habits to deliver targeted advertising
4.2. Your Cookie Choices
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features or services of our Site.
4.3. Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our Site currently does not respond to "Do Not Track" signals.
5. Third-party Sharing
We may share your information with the following third parties:
- Service providers: Companies that perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and hosting services
- Business partners: Trusted third parties who help us provide our services, such as fabric suppliers or shipping companies
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
- With your consent: In other cases where we have your explicit consent
We do not sell your personal information to third parties for their marketing purposes without your explicit consent.
6. Data Storage and Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6.1. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
6.2. Security Measures
We implement various security measures to maintain the safety of your personal information, including:
- Secure Sockets Layer (SSL) encryption for data transmission
- Access controls and authentication procedures
- Regular security assessments and monitoring
- Employee training on data protection practices
7. User Rights
As a resident of the United Kingdom, you have certain rights regarding your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These rights include:
- Right to access: You have the right to request copies of your personal information
- Right to rectification: You have the right to request that we correct inaccurate or incomplete information
- Right to erasure: In certain circumstances, you have the right to request the deletion of your personal information
- Right to restrict processing: You have the right to request that we restrict the processing of your personal information
- Right to data portability: You have the right to request that we transfer your personal information to another organization or directly to you
- Right to object: You have the right to object to the processing of your personal information for certain purposes
- Rights related to automated decision-making: You have the right not to be subject to a decision based solely on automated processing
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. You will not have to pay a fee to access your personal information or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
8. Children's Privacy
Our Site and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information from our records.
9. International Data Transfers
We are based in the United Kingdom and process data primarily within the UK. However, we may transfer, store, and process your information in countries other than your own. When we transfer your personal information outside of the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information and to ensure that a similar level of protection is applied to your personal information.
These safeguards may include:
- Transferring data to countries that have been deemed to provide an adequate level of protection
- Using specific contracts approved by relevant authorities (such as the Standard Contractual Clauses) that give personal data the same protection it has in the UK and EEA
- Transferring data to organizations that are part of approved certification schemes
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective immediately upon posting on this page. We will notify you of any material changes by posting a notice on our Site or by sending you an email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
The date at the top of this Privacy Policy indicates when it was last updated.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Stitch Ably
Email: [email protected]
Website: www.stitchably.com
We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.